Date Posted: 28 November 2017
National Trust Godolphin, the National Maritime Museum and all three of the Seaton sites have recently recieved Disability Awareness and Deaf Awareness Training as part of the project's aim to improve accessibility at heritage destinations.
Participants practiced communicating with one another, learning how conversations should be adapted to meet the needs of people with different disabilities including wheelchair-users, autistic and Deaf people.
In the pilot phase of the project, a survey revealed the marked increase that the training had on the confidence of staff to help disabled and Deaf visitors.
Councillor Tom Wright, East Devon District Council’s environment portfolio holder, said:
"It is great that staff and volunteers took part in this important training. By understanding the needs of a variety of visitors to the site, appropriate adjustments can be made so that Seaton Wetlands is an accessible and enjoyable place for the largest number of people."
Countryside team leader, Tim Dafforn, who attended the training, said:
"We want Seaton Wetlands to be a welcoming place for all. The site is great for those with physical disabilities and we are now working on improving the welcome and information for visitors with a variety of disabilities. This brilliant training has given staff and volunteers an improved awareness of disabilities and given them the confidence to use their new skills to welcome all visitors to the site."
"The partnership approach to accessibility training between Seaton Jurassic, Seaton Tramway and Seaton Wetlands worked really well and will help all of us to make Seaton even more welcoming to disabled and deaf visitors" said Paul Thrush, Visitor Experience Manager, Seaton Jurassic.
The staff and volunteer training will be repeated in the New Year for those who were unable to attend.