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Contact details

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Accessible heritage sites for all

Meet the team

Meet the Heritage Ability team!


Star Clapp, Adminstrator and IT support [email protected]

Star provides admin and IT support to the Heritage Ability team, mainly working on editing the British Sign Language tours. This is her first job since she finished studying IT at college in June 2016. She has a physical disability and is a wheelchair user, so she is very passionate about improving heritage for Deaf and disabled people. She particularly enjoys using social media, helping Heritage Ability to spread the word about accessibility for all! Star is a keen photographer and many of the photos used on Heritage Ability's social media have been taken by her.

Star Clapp


Nichola Blackmore, Project Officer [email protected]

Nichola is responsible for co-ordinating the Heritage Ability Project volunteers, including our Mystery Visitor opportunities. She also works on the Heritage Ability Project’s accessibility tools for our partner sites. Nichola is a heritage professional with over ten years of experience and holds an MA in Museum Studies from the University of Leicester.

Nichola Blackmore


Claire Rowe, Engagement and Communications Officer [email protected]

Claire is responsible for our marketing, including our newsletter. She joins us from her previous role of Digital Content Manager from the Communication team in Torbay and South Devon NHS Trust. She has had a rich and varied career in Tourism, including several years working at VisitBritain developing the photography for international advertising campaigns and publications; deputy manager of a small local attraction, as well as teaching tourism studies, marketing, and responsible tourism to AS Levels and Foundation degree students.

Claire Rowe


Helen Smith, Disability Champion [email protected]

Helen is an accredited trainer who has lived and worked as both a non-disabled and disabled person. She has worked with and for people with physical and sensory disabilities for 17 years, designing and delivering bespoke training

Helen Smith


Kristy Cooper, Deaf Volunteer Coordinator [email protected]

Kristy's role is to recruit, support and mentor Deaf BSL volunteers who have an interest in local heritage. Kristy will deliver Deaf Awareness Training to staff and volunteers at heritage sites.

Kristy Cooper


Neil Warren, Countryside Mobility [email protected]

Neil manages the Countryside Mobility section of the Heritage Ability project, organising the introduction of Trampers to our partner sites.

Neil Warren